Toremar

3- CANCELLATION OF TICKET AND REFUNDS The tickets issued at the standard rate can be refunded if the cancellation is made by the passenger before the departure date. This must be confirmed by a stamp of verification, the date and time of an office of the company, a ticket office of the port office or an authorized travel agency. Refunds can only be requested on presentation of all originals to the agency where the ticket was purchased and are always subject to the following fees: -10% for canceled trips up to one day before departure (the cost of the cancellation will not be counted) -25% for trips canceled the same day up to 30 minutes before departure. Reservation fees, surcharges and other charges will be calculated and not refunded. There will be no refund for crossings that are not cancelled prior to departure or not under previous conditions. There is no refund for non-use of the ticket within the departure date for reasons beyond the control of the company. The reservation fees will never be reimbursed. The right to a refund lapses if the request is not made by 31 January of the following year of the originally scheduled departure date.

6-MODIFICATION FEES Changes to time and / or departure date will be made while spaces are still available and requested at the following offices: - In the call center or travel agencies during opening hours, no later than 5 hours before the booked departure - At the ticket offices of the port office, no later than 30 minutes before the scheduled departure The reservation fees and possible price differences for a tariff change must be paid. Changing the destination port (for example, from Rio Marina to Portoferraio) will require you to cancel the booking at the applicable rate and issue a new ticket. Any difference in the price of a rebooking with regard to the number of passengers, the vehicles carried, the vehicle category and the accommodations will be reimbursed by the travel agency whichissued the ticket. Fees will be charged in accordance with paragraph 2 of Article 3. The original ticket (before the rebooking) must be handed over to the rebooking office obligatory.